Yes, they can. However, as we know especially in rural areas, access is an issue. Getting into a counselor or therapist with or without referrals can take weeks to months, depending on the location and issues. At Northstar our growing network gives you access and prioritization with our trained and professional counseling staff.
It is important to remember that EAP is considered a dual contract model. This means employee…. Your EAP partner plays a consultative role with the employer and employee. In addition, the EAP will provide high level utilization data for the employer to review.
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